Australia ONLY delivery - unfortunately we're unable to ship overseas at this time.
General Terms and Conditions
Delivery
To the best of our ability, all goods will be delivered within 3-7working days, and up to 14 days if the product is not currently in store and we are waiting on new stock to arrive. This period begins on the date when the money is seen to have arrived in our account. If the goods are not in stock, "Tranquility and Soul" will inform the customer via email about the expected delivery time if the customer's email address is available.
In the case of delays due to traffic delays, strikes, natural disasters and other unforeseeable events, "Tranquility and Soul" is not required to compensate for damages or inconveniences caused by such delays.
It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
We will provide you with an estimated date for delivery of all parcels and while we make every effort to deliver by this time, all dates specified are estimates only.
It is the responsibility of the customer to inform "Tranquility and Soul" if an order does not arrive. Once we learn an order has not arrived within reasonable time, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion.
Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
General Terms and Conditions
Delivery
To the best of our ability, all goods will be delivered within 3-7working days, and up to 14 days if the product is not currently in store and we are waiting on new stock to arrive. This period begins on the date when the money is seen to have arrived in our account. If the goods are not in stock, "Tranquility and Soul" will inform the customer via email about the expected delivery time if the customer's email address is available.
In the case of delays due to traffic delays, strikes, natural disasters and other unforeseeable events, "Tranquility and Soul" is not required to compensate for damages or inconveniences caused by such delays.
It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
We will provide you with an estimated date for delivery of all parcels and while we make every effort to deliver by this time, all dates specified are estimates only.
It is the responsibility of the customer to inform "Tranquility and Soul" if an order does not arrive. Once we learn an order has not arrived within reasonable time, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion.
Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.